Return and Refund Policy

At Shoptix Official, customer satisfaction is our priority. We strive to deliver quality products, but if you experience an issue with your order, we are here to help.

Replacement for Defective or Damaged Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receiving your order. After reviewing your request, we will arrange a replacement if the claim is approved.

To speed up the process, please provide:

• Your order number

• Clear photos or a video showing the issue

• A brief description of the problem

Returns

We accept returns only if:

• You received the wrong product.

• The product arrived damaged or defective.

• The item is unused and returned in its original packaging.

Returns requested for reasons other than those listed above may not be accepted.

Refunds

Refunds are provided only when a replacement is not available or when a return is approved after inspection. Once the returned item has been received and verified, the refund will be processed using an appropriate payment method.

Shipping charges are non refundable unless the return is due to an error on our part.

Non Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Products that have been used or damaged after delivery

• Products without their original packaging

• Items returned after the 48 hour reporting period

• Clearance, promotional, or special offer items unless defective

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be guaranteed.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team through our Contact Us page, WhatsApp, or email. We are committed to resolving your concerns as quickly as possible.